To Our Customers and Community
An Update on COVID-19
An Update on COVID-19
As a hygiene and health company, the safety of our products and the health of the people who use them is our utmost concern. We’d like to address some topics related to this to reassure you and provide assistance.
Product Safety:
Essity has strict product safety and hygiene controls in place for the manufacturing of our products. Direct human contact with our products during the production process is minimal.
The WHO has stated that the risk of contamination of commercial goods is low:
The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.
Product Availability:
Essity continues to manufacture our products without interruption. We have taken proactive steps in our facilities to safeguard the health of our employees by limiting access to the plant from outside suppliers, segregating and distancing employees, increasing disinfection of common areas and providing masks where needed. We have nurses on site to address employee concerns.
How we can support you!
We are adhering to the protocols of the healthcare facilities we serve, which in most cases does not allow us to personally enter your facilities at this time. We are, however, working full-time and are available to support your needs. We can deliver virtual training or we can speak by phone and communicate via email. Please do not hesitate to reach out to us at any time!
Secure the new normal in hygiene
Asaleo Care also owns the Tork Professional Hygiene brand. As global experts in professional hygiene for over 50 years, Tork is dedicated to delivering hygiene and cleaning solutions. Tork have developed a comprehensive Aged Care hygiene toolkit that contains useful information and resources to help you secure the new normal in hygiene for your facility. Read more here or contact your TENA Continence Management Consultant who can help you to access Tork products and hygiene information.
Thank you for being at the front lines of fighting this virus. Today more than ever, the role of healthcare professional is highlighted and needed. We appreciate all you’re doing to keep your patients and our communities healthy!
TENA is a brand of Essity, a leading global hygiene and health company. With over 60 years of experience TENA is the No 1 adult incontinence brand globally*. We offer a full range of absorbent products, skincare and digital health technology solutions that are tailored to the needs of individuals, their families and healthcare professionals.
With TENA, Essity is at the forefront of developing products and services that help improve dignity and the quality of people’s lives. We strive for sustainable continence care with better care and better products.
*Euromonitor International Limited; Retail Adult Incontinence, all channels, RSP value sales, Tissue & Hygiene, 2023 ed
Email: customerservice.ANZ@essity.com
Phone: AU 1800 643 634 | NZ 0800 523 565
We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.