Assisting families with continence questions
The origins of family questions and concerns
The origins of family questions and concerns
• Confirm that their relatives will be treated well and that you will be ready to answer their questions.
• Ensure that you listen to their needs and try to determine the real reason for the complaint – remember it is often due to some guilt felt about not providing the care themselves.
• Remember to always be sympathetic to concerns, incontinence is a tricky subject to discuss
• Reassure them that your job is to ensure the comfort of their relative at all times
• In regards to Incontinence, you can explain that each new resident is individually assessed for the ability to go to the toilet, the need for an absorbent product and also the best product for them
• Let them know that our aim is social continence ie we aim to ensure with use of protection that their relative can participate in activities, still go on social outings and feel dry and comfortable when they have visitors.
In any conversation, listening is as important as talking. Sometimes that’s all the family wants. They want to be heard and to have a voice in the care their loved one receives.
Follow these 5 steps to handle family concerns
• Listen effectively to encourage dialogue
• Respond with feedback to let the family member know you understand their concerns
• Look for the need behind the problem
• Plan a resolution to solve the concern and prepare reasons to support your ideas/actions
• Work hand in hand with the family to find the best solution
For more information on incontinence see our Education and Knowledge section
TENA is a brand of Essity, a leading global hygiene and health company. With over 60 years of experience TENA is the No 1 adult incontinence brand globally*. We offer a full range of absorbent products, skincare and digital health technology solutions that are tailored to the needs of individuals, their families and healthcare professionals.
With TENA, Essity is at the forefront of developing products and services that help improve dignity and the quality of people’s lives. Our products reduce our carbon footprint, step by step, we’re not just protecting people, but the planet too.
*Euromonitor International Limited; Retail Adult Incontinence, all channels, RSP value sales, Tissue & Hygiene, 2020 edition.
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AUSTRALIA PTY LTD
under exclusive license from
Essity Hygiene and Health AB
AUSTRALIA
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At TENA we offer products and solutions for a wide range of people. You are always welcome to visit our other TENA sites.
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